Summary

BetterHelp founded in 2013 (a year after the leading online therapy provider Talkspace ) offers counseling services with licensed therapists, psychologists, social workers and marriage counselors.

If you are thinking to have your first experience of online therapy, and contemplating BetterHelp, here are a few things you should know:

What we Like

What we don’t Like

  • Discouragement for choosing own
  • Canned responses from therapist
  • Finding a match through a questionnaire
  • Unreliable response times from therapists
  • Homework feels impersonal and adds work to your busy lives

Our Top Pick

Best Overall

Talkspace’s unlimited messaging and video conferencing makes it a convenient app for addressing a variety of needs.

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In-depth Review

Introduction

BetterHelp, provides services to bring your life in a better state of mind. Founded in 2013, it provides a wide range of behavioural health assistance as well as professional counselling. With thousands of therapists on board and 24/7 customer support, the company offers effective solutions to clients’ problems.

Their personalized services have earned them media coverage in several mega publications such as WSJ, American Psychology Association, Chicago Tribune, The Atlantic, HuffPost, abc, and Psychology Today.

Services

To get started with the therapy, a client would be asked to fill up a questionnaire; and based on that they are matched to a counselor. BetterHelp is quick with their actions and hence, once a case is studied and reviewed, the company will set you with your therapist in a day or so. Some of the categories for offered services are stated below:

  • Abuse
  • Anxiety
  • Childhood trauma
  • Depression
  • Domestic violence
  • Various disorders
  • Relationship issues
  • Midlife crisis
  • Paranoia
  • Panic attacks
  • Phobias
  • Stress
  • Conflict resolution
  • Chronic impulsiveness
  • Social behavior issues
  • Teens counseling

You can choose any of the communication methods from the following:

  • Messaging
  • Phone session
  • Video session
  • Live chat session

You can select a method you are most comfortable with and get connected with a counselor to start your session. Messaging is considered a good option as it holds the record of the conversation so that you would not have to go through the older details or do not need to remember everything your therapist said. You can just review the chat history without putting pressure on your memory. Be worry-free as no one except you and your therapist can access the conversation.

Therapist

For any online therapy provider, it is next to impossible to offer outstanding services without highly qualified counsellors. BetterHelp makes sure the credibility of their therapists with necessary documents and licenses. It also cross-checks information about their identity and experience in their field of expertise. When one is matched to a therapist, they can access their therapists certification details for that additional peace of mind. It has a team of more than 7000 therapists on their counselling platform with at least three years of experience.

Each therapist gets interviewed with a potential case study exam and gets evaluated accordingly. Their professionalism and knowledge are tested before they join the team which takes four to five weeks. The unique thing about BetterHelp is that the therapists offer worksheets and homework to the clients which help guide the subsequent conversation in a better direction.

Privacy and Security

People engaging in online therapy for the first time are always worried about the confidentiality of their shared information. Rest assured, BetterHelp takes adequate steps in ensuring anonymity of personal data (PII).

According to BetterHelp itself, their provided privacy and security is more advanced than required regulations. The company does not work with any insurance companies or employers which means nothing has to be shared with the third party. Thus, details shared here are bound to be between only the client and the counselor.

Their servers are hosted in a way to ensure the full-proof security of your data. Moreover, all the messages you exchange with your therapist remains encrypted with bank-grade 256-bit encryption. All BetterHelp counselors are subject to state as well as federal privacy laws including HIPAA due to their state certification. So, in general, BetterHelp does put the best of its efforts in order to provide a crucial level of privacy and security.

Pricing

Most of the BetterHelp subscription plans offer the same services, however, the length of the plan makes the difference. Perhaps, it is quite inexpensive in comparison to traditional therapy costs. Read ahead and you will see:

  • Yearly plan: $35/week with a year of unlimited messages and weekly live sessions costing $1,820.
  • Three months plan: $45/week with three months of unlimited messages and weekly live sessions costing $540.
  • Four weeks plan: $65/week with four weeks of unlimited messages and weekly live sessions costing $260.
  • weekly plans: $80/week with one week of unlimited messages and a weekly live session costing $80.

Also, canceling your subscription plan is easy. The company first offers you to choose a different counselor. However, if you have made up your mind to quit, you can do that in a few minutes.

BetterHelp also offers a 1-week free trial which helps vet their services out with minimal risks.

Wrap-up

BetterHelp has grown its network tremendously since its establishment and now it welcomes over 1000 people per day on their platform. It truly serves the purpose of helping people with an efficient team of counselors and an effortless online therapy platform on both desktop or mobile.